Procedure How to process tax refunds if you are a retailer

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Contact details

Direction des Services Fiscaux

Le Panorama
57 rue Grimaldi
MC 98000 MONACO

Department of Tax Services :
(+377) 98 98 81 21
(+377) 98 98 81 22

Fax : (+ 377) 98 98 81 55

Opening Hours : from 9h30 to 17h00 from Monday to Friday

Send us an email

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Direction des Services Fiscaux

Le Panorama
57 rue Grimaldi
MC 98000 MONACO

Opening Hours : from 9h30 to 17h00 from Monday to Friday

Phone : (+ 377) 98 98 81 21

Phone : (+ 377) 98 98 81 22

Fax : (+ 377) 98 98 81 55

Send us an email
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Principle and conditions

From 1 January 2014, every retailer who occasionally or regularly process tax refunds must use the online PABLO procedure provided by the French Directorate-General of Customs and Indirect Taxes.

This mandatory procedure has been introduced to validate export sales forms. Indded, travellers who normally reside in a non-EU country may, under certain conditions, benefit from a tax exemption when making purchases (VAT-free shopping) in the Principality of Monaco.

The online PABLO procedure allows retailers to issue sales forms immediately for purchases which benefit from a tax exemption.

In order to continue to offer the benefit of this tax refund to your customers, you can manage the refund procedure yourself by using the PABLO-Independents online procedure (issue of forms, filing, follow-up…).

This online procedure is available on the PRODOUANE website: https://pro.douane.gouv.fr Access is free for independent retailers and a minimum amount of equipment is required: a computer, a printer and an Internet connection.

Note: if you would prefer not to use this online procedure, you can employ the services of a tax refund operator who will offer PABLO-compatible solutions and manage tax refund operations (reimbursement…).

1

Registering for the PABLO-Independents online procedure

In order to take advantage of this online procedure, you will need to create a PABLO user account.

To do this, you will need to:

You will then receive an email inviting you to activate your account in order to confirm your registration.

2

Issuing PABLO forms

To provide your customer with a form, you need to:

  • Go to the website https://pro.douane.gouv.fr
  • Log in using your password
  • Click the PABLO-I button to access the data entry fields
  • Complete the form to create a sales form
  • Validate the form within the application
  • Print the form, which includes a barcode and PABLO logo, and give it to your customer 

 

Additional information

Please contact the Department of Tax Services if you require any further information or assistance relating to this procedure.

See also

Government & Institutions
Last update: 24/12/2013

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